LEGAL & POLICIES
SHIPPING
Orders are processed and shipped within 3-5 business days. Shipments typically arrive within 7-10 business days for domestic orders, though international orders may take longer depending on location and customs processing.
Please note that some prints are made fresh to order and may require up to an additional week for processing before shipping. Customers will be notified if there are significant delays.
Shipping costs are determined by the carrier, and any additional duties or taxes for international orders are the responsibility of the buyer and are not included in the total at checkout.
PRE-ORDER POLICY
Pre-ordered items will be fulfilled as soon as they are available. Customers will receive email updates on the status and shipping of pre-orders. If additional items are purchased alongside a pre-order, the entire order will be shipped once all items are in stock.
RETURN POLICY
To qualify for a full refund or exchange, proof of purchase is required, and the item must be in new, undamaged condition. Prints may be exchanged for different sizes or frame options, with any price differences either refunded or charged as applicable.
DAMAGED MERCHANDISE POLICY
Damaged or lost items must be reported within 2 weeks of receipt. To assist with insurance claims for shipping mishaps, photos of the damaged items and packaging are required. A replacement or refund will be issued based on the assessment.
FREEBIES
Occasionally, small gifts or freebies may be included in an order at no additional charge. These items are not eligible for exchange or refund.
ADDITIONAL QUESTIONS
For any questions or concerns, please contact:
Email: katerenee@katerenee.comCOPYRIGHT
All artwork and content are owned by Kate Renee LLC. The artwork is registered with the Library of Congress. Images may not be reproduced without written permission from Kate Renee. Please contact katerenee@katerenee.com with inquiries before using images.
PRIVACY POLICY
At Kate Renee, accessible from www.katerenee.com, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains the types of information that is collected and recorded by Kate Renee and how we use it.
If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.
This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they share and/or collect in Kate Renee. This policy is not applicable to any information collected offline or via channels other than this website.
CONSENT
By using our website, you hereby consent to our Privacy Policy and agree to its terms.
INFORMATION WE COLLECT
The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.
If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.
When you make a purchase through this site, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number.
HOW WE USE YOUR INFORMATION
We use the information we collect in various ways, including to:
Provide, operate, and maintain our website
Improve, personalize, and expand our website
Understand and analyze how you use our website
Develop new products, services, features, and functionality
Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes
Send you emails
Find and prevent fraud
LOG FILES
Kate Renee follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and are a part of hosting services’ analytics. The information collected by log files includes internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is to analyze trends, administer the site, track users’ movement on the website, and gather demographic information.
ADVERTISING PARTNERS PRIVACY POLICIES
You may consult this list to find the Privacy Policy for each of the advertising partners of Kate Renee.
Third-party ad servers or ad networks use technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on Kate Renee, which are sent directly to users’ browsers. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.
Note that Kate Renee has no access to or control over these cookies that are used by third-party advertisers.
THIRD-PARTY PRIVACY POLICIES
Kate Renee’s Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options.
You can choose to disable cookies through your individual browser options. More detailed information about cookie management with specific web browsers, can be found at the browsers’ respective websites.
CCPA PRIVACY RIGHTS (DO NOT SELL MY PERSONAL INFORMATION)
Under the CCPA, among other rights, California consumers have the right to:
Request that a business that collects a consumer’s personal data disclose the categories and specific pieces of personal data that a business has collected about consumers.
Request that a business delete any personal data about the consumer that a business has collected.
Request that a business that sells a consumer’s personal data, not sell the consumer’s personal data.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.
GDPR DATA PROTECTION RIGHTS
We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.
The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.
The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.
CHILDREN’S INFORMATION
Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.
Kate Renee does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.